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EMS / Ambulance
Mission
The Dubuque Fire Deparment's Emergency Medical Services mission is to protect, assist, and educate our community and visitors with pride, skill, and compassion.
Services
We are the community’s ambulance service that is more than just running lights and sirens to calls. When you are looking for excellence in medical transport services, it is important to use a service with experience and expertise. We provide a comprehensive medical response and standby service
for our community.
The Dubuque Fire Department ambulance service provides the following coverage 24 hours, 7 days a week:
- Basic and Advanced Life Support
- Emergency Transfers
- Non-Emergency Transfers
- Hospital Discharges
- Inter-facility transfers:
- Nursing homes
- Specialty or Rehab Hospitals
- Dialysis Centers
- Radiation Centers
- Surgical Centers
- Physician Offices
- Assisted/Independent Living Homes - Event Standby
Staffing
Dubuque Fire Department ambulances are all staffed with two paramedics each. Members of the fire department are dual-trained as EMTs and firefighters, experienced to handle any situation. In 2013, the department expanded their services with Advanced Life Support Engine companies. This allows the department additional capabilities to respond to any location within the community, initiating expedient advanced medical care. The department maintains six stations throughout the community to provide prompt paramedic response with arrival within average of 3–4 minutes. All members participate in continuing education to improve their knowledge and skills as they provide exceptional care to the community.
Our staff also has professional training in:
- Firefighting
- Hazardous materials response
- High-angle rescue
- Extrication
- Water and ice rescue
View our EMS/Ambulance Service Brochure
Billing
The Dubuque Fire Department accepts:
- Medicare
- Medicaid
- All private insurance
For billing questions or services please contact Lifequest Services at:
N2930 State Rd 22
Wautoma, WI 54982
Phone: 800.786.4911
Fax: 855.738.0968
Notice of Privacy Practices
View the Notice of Privacy Practices here.
Contact Us
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AMBULANCE RESPONSE
In an Emergency, always call 911
TDD: 911
Non-Emergency: 563-582-4980
Non-Emergency Email
What happens when I call 911 or the non-emergency number (582-4980)?
When a person calls in, they are connected to a 911 Emergency Communications Center dispatcher. The dispatcher asks for information regarding the type of emergency, address, phone number, and more specific patient details. The dispatcher categorizes the call based on the potential life threat to the patient, prompting how the fire department units will respond in respect to the use of lights and siren.
- “Code 1” implies a serious, life-threatening emergency and all vehicles respond with lights and siren.
- “Code 2” implies a moderate life threat and the nearest available unit responds with lights and siren with any other unit responding promptly with the normal flow of traffic.
- “Code 3” implies a non life-threatening injury or illness and all units respond without lights or siren. Typically, lights and sirens are shut off a block or two from the scene.